Shipping Policy

Luxverra, operated by TFMKT LLC, ships every piece with white-glove care. Because each item is made to order, please allow time for crafting before your order leaves our Hartford, CT atelier.

Processing Time

Most engagement rings, wedding bands and fine jewelry are crafted within 2-4 weeks of order confirmation. Custom designs and special orders may require additional time, which will be communicated before production begins.

Domestic Shipping

All orders shipped within the United States are fully insured and require an adult signature at delivery. We use discreet, unmarked packaging for your security and privacy. A tracking number is provided as soon as your order ships.

International Shipping

International orders are shipped via insured courier and may be subject to customs duties, taxes and import fees, which are the responsibility of the recipient. Delivery times vary by destination and customs processing.

Delivery Requirements

A signature from an adult 18 years or older is required for all deliveries. We cannot deliver to P.O. boxes, APO/FPO addresses, or forwarding addresses. Please ensure the shipping address is secure and attended during business hours.

Lost or Damaged Shipments

In the rare event that a shipment is lost, stolen or damaged in transit, our Client Care team will work with the carrier to resolve the issue. All shipments are insured for the full purchase value.

Order Changes

Shipping addresses cannot be changed once an order has entered production. If you need to update your address, contact us immediately. We will accommodate changes when possible, but cannot guarantee changes after production begins.

Last updated: September 2026. TFMKT LLC reserves the right to update this policy at any time.