Return Policy

At Luxverra, operated by TFMKT LLC, we want you to love your jewelry for a lifetime. If your purchase is not right, you may request a return or exchange within 30 days of delivery.

Eligibility

To be eligible for a return, the item must be unworn, undamaged, and returned in its original packaging with all certificates, appraisals and Luxverra packaging intact. Items that have been resized, engraved, altered or worn are not eligible for return, unless the return is due to a manufacturing defect confirmed by our atelier team.

Inspection Process

All returns are inspected within 3-5 business days of receipt. We verify the condition, authenticity and completeness of the piece. If the inspection is approved, your refund or exchange will be processed.

Refunds

Approved refunds are issued to the original payment method. Depending on your bank or card issuer, refunds may take 5-10 business days to appear. Original shipping charges are non-refundable unless the return is due to our error or a confirmed defect.

Exclusions

Custom-designed pieces, engraved items, sale items marked as final sale, and items damaged through wear or misuse are not eligible for return. Gift cards and digital certificates are non-refundable.

How to Start a Return

Contact our Client Care team through the Contact page to request a Return Authorization. We will provide a prepaid, insured shipping label for qualified domestic returns. International returns may be subject to shipping and customs fees.

Exchanges

Exchanges are treated as a return and new order. Once your returned item is approved, you may place a new order for the desired piece. One complimentary resizing is included within the first year for eligible rings.

Last updated: September 2026. TFMKT LLC reserves the right to update this policy at any time.